Terms & Conditions

1. Service Booking

• Customer must provide correct name, mobile number, address, pooja date, time, gotra/sankalp details and payment information.
• Booking confirmation depends on availability of verified pandit/vendor and successful payment or admin approval.
• Online pooja may be conducted through video call/meeting link. Offline pooja requires correct location and local availability.

2. Vendor / Pandit Responsibility

• Vendors and pandits must submit accurate profile, experience, city, language, KYC and bank details.
• Admin approval is required before a vendor/pandit can receive bookings from the platform.
• Vendor must complete accepted bookings with proper ritual process, timing and customer communication.

3. Payments, Cancellation & Refund

• Prices shown on the website may include service fee, pandit dakshina, samagri charge or platform charge as applicable.
• Cancellation or rescheduling requests should be raised before the scheduled service time.
• Refund approval depends on booking status, vendor assignment, payment gateway rules and admin verification.

4. Customer Conduct

• Customer must not misuse the platform, share false information, abuse vendors or request illegal/unethical services.
• OnlinePanditG may hold, cancel or block any booking/account that violates platform policy.

5. Content & Image Updates

• Website images, pooja details, product details, pricing and vendor profiles are managed from the admin panel.
• Admin can update images by editing Pooja, Product, Service, Pandit, Temple and Settings modules.

6. Contact

For support, booking update, vendor approval or refund query, contact the support details available on the website.